Shipping & Returns

When it comes to shipping and returns, we strive to provide the best experience for our valued customers. We understand the importance of receiving your order in a timely manner and ensuring your satisfaction with our products. Please take a moment to familiarize yourself with our shipping and returns policy.

Shipping

At By SvS, we are pleased to offer free shipping on all orders. That's right, you read it correctly - shipping is completely free! We believe that our customers deserve the utmost convenience and value, which is why we cover the shipping costs for you. Whether you're ordering our luxurious perfumes for yourself or as a gift for someone special, you can enjoy the convenience of free shipping.

Once your order is placed, our dedicated team will carefully package your items and ensure they are ready for shipment. We work with reliable shipping partners to deliver your order to your doorstep in a timely manner. You can expect your package to arrive within [insert estimated delivery time] from the date of purchase. Rest assured, we will provide you with a tracking number so you can easily monitor the progress of your shipment.

Returns

While we strive to provide you with the highest quality products, we understand that there may be instances where you may need to initiate a return. Our goal is to make the returns process as seamless as possible for you.

It's important to note that as a valued customer, you are responsible for covering the return shipping costs. We believe in transparency and want to ensure that you are aware of this policy. However, if you encounter any issues with your order, such as receiving a damaged or incorrect item, please reach out to our customer support team immediately. We will gladly assist you and cover the return shipping costs in such cases.

When returning an item, please ensure that it is in its original condition, unused, and with all the original packaging intact. This will help us process your return efficiently and ensure that you receive a prompt refund. Once we receive your returned item, our team will inspect it and initiate the refund process. Please allow [insert estimated time] for the refund to be processed and reflected in your account.

If you have any further questions or concerns regarding our shipping and returns policy, please do not hesitate to contact our customer support team. We are here to assist you and provide you with the best possible shopping experience.